Our Vision


OUR CORE VALUES
Care
We value warmth, empathy and compassion with all of our service users.
Teamwork
We work with pride and commitment to achieve our vision
Quality
We strive to consistently achieve high standards through continuous improvement
Respect
We value individuals, including our patients, our staff and our clients.
Honesty
We value a culture that has trust, integrity and transparency at the centre of everything we do.
Our year in numbers..
Feedback rated in 800 areas
Our clients say
Both have been praised for very been very supportive during the patients time in the lounge, also at the patients home they went the extra mile to reassure the patient who was very anxious.

Patient: Anonymous
Incredibly professional and caring and stayed with the callers mother who they transported until she was all sorted, happy and comfortable..

Patient: Anonymous
Such warmth and care and understanding goes a long way and your staff have the lot and we thank you for your service.

Patient: Anonymous
The journey was smooth and the crew where cheerful and had fantastic conversation with myself and delivered a premium service.

Patient: Anonymous
I would like to thank Nerams ltd for their recent help in getting my mum from Manchester Airport to the RVI following an accident in Turkey where she fractured her spine. Not only did they arrange the transport in less than 24 hours but my mum said the crew were amazing so thanks guys means a lot.

Patient: Anonymous
We would like to say a huge thank you to Nerams for donating first aid kits to our school. We were even lucky enough to get them personalised!

Broom Cottages Primary School
Massive thank you to Nerams for bringing an ambulance for the afternoon. The children thoroughly enjoyed it and loved trying on the uniform!

ALP Active
Huge thank you to Megan and Sam, who assisted my elderly father last night and waited with him at the QE hospital, which was so very, very busy. They are lovely girls and truly deserve a huge pat on the back for going way beyond their remit. Thank you!!

Patient: L.M
Massive thank you too, Nerams, for visiting us this morning, the children enjoyed learning all about how the ambulance works and how all the equipment can save someone’s life.

The Montessori People Nursery
Thank you to the two paramedics who took care of me on Great North Run day, two amazing members of staff, pleasant, professional, very patient, with an excellent sense of humour. Keep up the good work. Allyson Motais with the dodgy knee and dodgy staircase in Jarrow.

Patient: A.M
Bobbie and Louise, who transported my wife to the hospital, were perfect can not fault them at all. Thank you very much, job well done.

Patient: M.A
Sarah and Charlie brought me to the QE today. They were friendly, professional and put me at ease throughout the journey. Thank you.

Patient: P.J
Two lovely people brought my husband home after 7 weeks in Freeman Hospital. They were so kind and considerate. One of them was called Charlie, so sorry, I can’t recall the other lady’s name. My husband came home to blakelaw on 13th March. 10 out of 10 to these lovely ladies
